Pick what your message is about and we'll route it to the right place. Real people read every message.
Payment issue ("I have paid" / wrong reference): Tell us your order number and what happened - if you paid without the reference, or could not click "I have paid", we will find your payment and sort it. Nothing is lost.
Refund or replacement: Sign in and pick the affected order, then follow the steps - each item has its own quick process. We only arrange replacements for the account that placed the order.
Wrong item received: Sign in, pick the order, and tell us what you received vs what you ordered - we will put it right. We only act on orders placed with your account.
Change a shipping address: Sign in, pick the order, and give us the corrected address. We can only change it before the order is dispatched, and only for the account that placed it.
Wholesale / bulk order: Tell us roughly what quantities and which products you are interested in.
Privacy & security: Anything about your data, an account, or how we handle privacy - we take this seriously.
We only use this to reply to you.
Which order needs the address changed?
To change a delivery address you must be signed in. Sign in
Only needed if "What is your message about?" is "Change a shipping address".
Name
Address
Address line 2
Town or city
County or state
Postcode
Country
We can only change this before your order is dispatched.
Only needed if "Which order needs the address changed?" is answered.
Only if "What is your message about?" is "Payment issue ("I have paid" / wrong reference)".
Only needed if "Which order have you paid for?" is answered.
Only needed if "You chose to pay by {pay_order.payment_method|the method you picked}. Did you actually pay that way?" is "No - I paid a different way".
Only needed if ("You chose to pay by {pay_order.payment_method|the method you picked}. Did you actually pay that way?" is "No - I paid a different way" and "How did you actually pay?" is "bacs") or ("You chose to pay by {pay_order.payment_method|the method you picked}. Did you actually pay that way?" is "Yes, I paid by that method" and the payment method chosen at checkout of "Which order have you paid for?" is "bacs").
Which order was wrong?
Please sign in and pick the order, so we can be sure it is yours. Sign in
Only needed if "What is your message about?" is "Wrong item received".
Only needed if "Which order was wrong?" is answered.
Up to 6 MB.
A clear photo helps us put it right fast.
Only if "Which order was wrong?" is answered.
Replacements are handled in your account. Sign in and open EZ-Replacements to claim against your order.
Only if "What is your message about?" is "Refund or replacement".
Only if "What is your message about?" is one of: A question about an order, Shipping & dispatch.
