Shipping & Dispatch.

Please Note: On 7th September 2026, we updated our shipping options at checkout to support free shipping for UK customers depending on the value / items in basket.

We send UK Parcels using Royal Mail

When we dispatch your order, they will send you tracking information by email. If you won't be home on the day of delivery, you will have options of: 📦 Deliver to your local Post Office® 📅 Change your delivery date 🏘️ Deliver to a trusted neighbour

UK and International Royal Mail options

If your order comes to £10 or more, UK postage is free and takes 7 days. It is slower because we do not send it out the same day - that is the trade for it being free. If you want it quicker, Tracked 48 is £4 and Tracked 24 is £6. All three apply to the UK, the Isle of Man and the Channel Islands. Spend more and the tracked services come free, whatever is in the basket - spores, grow kits or a mix:

• £35 or more - Tracked 48 free. The tracked 2-3 day service, dispatched at our normal speed, for nothing.
• £50 or more - Tracked 24 free as well. Our fastest.

Both are worked out on what you spend on the goods, after any discount and not counting the postage itself. Your basket tells you how far off you are. Everything else is £4 on Tracked 48 or £6 on Tracked 24. Those two prices are the same for every basket. The delivery aims are not guaranteed by Royal Mail. International orders show at checkout as Free International Postage (7-10 days, not tracked) or International Tracked (3-7 days).  

When will my order be dispatched?

Spore-only orders go out same day if payment is received before 1pm Monday to Thursday. Grow kit orders are dispatched in 0-3 working days when payment is received before 1pm Monday to Thursday, or you get a free gift if we are late. If we run late on a tracked order, Tracked 24 gets an extra freebie in the parcel and Tracked 48 is bumped up to Tracked 24 so it still arrives by the same date. Free UK Postage orders are held back a few working days to help with our busy workload. Other products show their dispatch promise on their own product pages. What happens if we are late depends on which option you picked, because they are not the same promise.

• Tracked 24 - we drop an extra freebie in your parcel.
• Tracked 48 - we bump you up to Tracked 24, so it still arrives by the date you were given. The delivery date is what we are protecting, not the dispatch date.
• Free UK Postage - there is no dispatch promise on this one. We hold those orders back a few working days on purpose, which is what the 7 days covers and the trade for it costing nothing. Pick a tracked option if dispatch speed matters to you.

A Tracked 48 or Tracked 24 won by spending £35 or £50 is dispatched at our normal speed like any other tracked order - it is only Free UK Postage that waits. We let you know by email when it goes out. CyLabs and live cultures need longer - CyLabs 10-12 working days, cultures 15-20. Our standard working days are Monday to Friday. See our full list of non-dispatch dates. If you ever want to check how many working days have passed since your order payment was confirmed, you can find this within the 'Your Orders' section of your Cylocybe account - you can even click on the number to see a breakdown of the days!

Dispatch  

Our working days are Monday to Friday, counted from the point your order is confirmed as paid on our system - not from when you place the order.

  Regardless of the postage option you choose  

We don't dispatch Tracked 24 orders any quicker than Tracked 48 ones. When you choose your delivery option, you are paying for the speed and benefits of that particular delivery service - not our dispatch speed.

Dispatch pledge

Basically, buying off customers with 'sorry freebies' is how we like to roll when we mess up... and you won't need to remind us either, as we know every parcel we're late with - the computer likes to remind us. However, if you're worried about dispatch, you can get in touch by using our contact form.

Common issues and misunderstandings around dispatch

• Important emails being missed by customers - Orders can be held up on our system because there's been a mistake made when sending a payment to us or we notice that there's a mistake in your shipping address. We will always get in touch with you about issues, so please make sure to read every email from us!
• We are extremely busy or understaffed due to illness, etc. - Sometimes we just can't help being delayed with dispatch times. We will normally post on our homepage/top banner if there's a known issue effecting the dispatch of orders.
• Choosing Tracked 24 at checkout is about the delivery speed once it leaves us, not the dispatch - as mentioned above, we don't prioritise orders by shipping method.

Please Note

Please try your hardest not to make mistakes with your delivery address to avoid stress and delays. If a parcel comes back to us because the address was wrong or incomplete, we can send it out again - we will just ask you to cover the postage. If there's an issue you can't resolve yourself, get in touch.

Deliveries outside of the UK

We ship almost everywhere where it's legal for us to do so. The options for your country show at checkout: Free International Postage (7-10 days, not tracked) or International Tracked (3-7 days). Where we can, we calculate your own import fees at checkout and charge this to you so you don't have to deal with customs costs and extra delays - the parcels should just get to you without any fuss for a great experience (the price is higher initially, but you'd have to pay that price yourself anyway if you ordered from another shop which didn't charge you it at checkout and you'd have to go through the hassle of delays and paying it regardless). For the USA and Germany the fees are included automatically. For most of Europe, plus Switzerland and Norway, you can tick "We pay your customs fees" at checkout. Everywhere else, any import charges on arrival are yours to cover. If the parcel is blocked because of customs issues in your country, we cannot help with that - we apologise. That has only ever happened a few times in all of the years we've been running though. Customers are responsible for knowing the laws of their country before placing an order.

Still stuck? Get in touch.

What international postage costs

If your parcel does not turn up

“If you're the recipient please contact the sender. They will contact us to make enquiries on your behalf.” Royal Mail, What to do if your item doesn't arrive

How long before Royal Mail will treat it as missing

Tracked 24 and Tracked 48 (UK). “We aim to deliver Tracked 24® the next working day and Tracked 48® / Tracked Returns with 2-3 working days.” “If the item hasn't been delivered by the due date plus 7 working days” a claim can be considered. Royal Mail, What to do if your item doesn't arrive

International Standard and International Tracked, to Europe. “We aim to deliver within 3 - 5 working days. If the item hasn't been delivered by the due date plus 20 working days the sender might be able to claim for compensation.” Royal Mail, What to do if your item doesn't arrive

International Tracked, rest of the world. “We aim to deliver within 5 - 7 working days.” “If the item hasn't been delivered by the due date plus 25 working days the sender might be able to claim for compensation.” Royal Mail, What to do if your item doesn't arrive

International Standard, worldwide. “We aim to deliver within 6 - 7 working days.” Then “the due date plus 25 working days” before a claim can be made. Royal Mail, What to do if your item doesn't arrive

What Royal Mail pays out if it is lost

International Standard and International Economy. “Postage refund and compensation on the basis of actual loss where evidence of posting and value can be provided. This is subject to the maximum payable being the lower of the market value or £20.” Royal Mail, International compensation available

International Tracked. “Postage fee refund plus compensation on the basis of actual loss, where evidence of posting and value can be provided. This is subject to the maximum payable being to the lower of the market value and £50.” Royal Mail, International compensation available