Vials (injectable / sterile)

0-3 working day dispatch or a free gift if we are late (UK-only pledge). Order and pay before 1pm Monday to Friday.

If your parcel does not arrive

Contact us, not Royal Mail. Royal Mail only deal with the sender, which is us:

“If you're the recipient please contact the sender. They will contact us to make enquiries on your behalf.”

Royal Mail: what to do if your item doesn't arrive

When Royal Mail treat an item as missing

Royal Mail will not look at a claim until this much time has passed after the date your item was due. They also say early claims cannot be processed.

• Tracked 24 and Tracked 48: due date plus 7 working days
• Standard and Tracked to Europe: due date plus 20 working days
• Tracked outside Europe: due date plus 25 working days
• Standard outside Europe: due date plus 25 working days

What Royal Mail pay for a lost item

• International Standard and International Economy: the lower of market value or £20
• International Tracked: the lower of market value or £50

Royal Mail: international compensation

That is what Royal Mail pay us. What you get from us is covered by our replacements policy, which does not depend on Royal Mail paying out.

Stopped at customs

In the 9 years we have been running, we have only had a couple of issues with parcels being stopped at customs - if this is the fault of us (USA seized a parcel once because we put a Cadbury's chocolate bar into a parcel as a treat ) then of course we will sort it out and take the hit. But if it's not our fault, then we will not cover any replacement cost. Luckily, this situation has probably happened a few times in all of these years.

Full shipping and dispatch details, including every international price